Privacy Policy

We collect information from you in a variety of ways when you interact with our Website, submit enquiries, or engage our services. The categories of information we may collect include:

Information You Provide Directly:

• Contact Information: Name, email address, phone number, and postal address provided when you submit an enquiry, register an interest, or contact us directly.
• Property Preferences: Details about the type of property, location, and budget you are interested in.
• Financial Information: General financial information relevant to your property search, such as budget range. We do not collect payment card details directly on this Website.
• Communications: Records of correspondence when you contact us, including emails, phone call logs, and chat records.
• Career Applications: If you apply for a position at OVID, we collect your CV, cover letter, and other application materials.

Information Collected Automatically:

• Usage Data: Information about how you access and use our Website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Device Information: Hardware model, operating system, and browser information.
• Cookie Data: Information collected via cookies and similar tracking technologies (see Section 5).

We use the personal information we collect for a range of legitimate business purposes, including:

• To respond to enquiries: Processing and responding to your property enquiries, questions, and requests.
• To provide services: Facilitating property viewings, transactions, lettings, and property management services.
• To send relevant communications: Providing information about properties, offers, and OVID news that may be of interest to you, with your consent.
• To improve our Website: Analysing usage patterns to enhance the performance, usability, and content of our Website.
• For marketing purposes: With your explicit consent, sending newsletters, property updates, and promotional materials via email or other channels.
• To process job applications: Evaluating candidates and communicating about career opportunities.
• For legal compliance: Meeting our legal obligations, including record-keeping, anti-money laundering checks, and Know Your Customer (KYC) requirements applicable to real estate transactions.
• To protect our interests: Detecting and preventing fraud, misuse, or other unlawful activities.

OVID does not sell, rent, or trade your personal information to third parties. We may, however, share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our Website, conducting our business, or serving our clients (e.g., IT services, marketing platforms, CRM systems, legal professionals). These parties are contractually obligated to keep your information confidential and to use it only for the purposes for which it was disclosed.
• Property Developers & Partners: In the context of a property transaction or enquiry, we may share relevant information with property developers, sellers, landlords, or co-agents, as necessary to facilitate the transaction.
• Legal and Regulatory Requirements: We may disclose personal information where required by law, court order, regulatory authority, or to protect the rights, property, or safety of OVID, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the relevant successor entity.
• With Your Consent: We may share your information with other parties where you have given us your explicit consent to do so.

OVID takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission via our Website.
• Access controls ensuring only authorised personnel have access to personal data.
• Regular security assessments and system monitoring.
• Data minimisation practices — we only collect what is necessary for the stated purpose.
• Secure storage and retention policies with defined data deletion timelines.

Despite these precautions, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by law.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand your preferences. Cookies are small text files that are placed on your device when you visit our Website.

Types of cookies we use:

• Essential Cookies: Necessary for the Website to function properly. These cannot be disabled without affecting the Website's functionality.
• Analytics Cookies: Help us understand how visitors interact with our Website by collecting and reporting anonymous usage statistics (e.g., Google Analytics).
• Preference Cookies: Allow the Website to remember your settings and preferences (e.g., language, region) for a more personalised experience.
• Marketing Cookies: Used to track your activity across websites to deliver targeted advertising relevant to your interests. These are only placed with your consent.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling cookies may affect the functionality of our Website.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:

• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to certain conditions and legal obligations.
• Right to Restriction: The right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 8. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before fulfilling certain requests.

If you believe that we have not handled your personal data in accordance with applicable law, you also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website or services after any changes to this Policy constitutes your acknowledgement of those changes.

If the changes are significant, we may also provide a more prominent notice, such as an email notification to registered users or a notice on our Website homepage.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our Privacy team:

• Company: OVID Real Estate
• Data Protection Officer: privacy@ovid.com
• General Enquiries: info@ovid.com
• Phone: +999 2654 2563

You may also reach us by visiting our Contact Page. We are committed to working with you to resolve any concerns about your privacy in a timely and transparent manner.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the OVID website and services.